Root Cause Analysis

Performing root cause analysis is a key requirement for efficient support of IT solutions and a superior method for resolving problems in a heterogeneous IT landscape quickly and permanently. Customers apply it to determine and eliminate the root cause of a problem rather than waste any time or effort on the many effects the problem may cause. With its end-to-end support for solution operations, SAP introduces standards for solution operations, including root cause analysis that can be applied across various support levels with the same set of standard tools. By leveraging the training SAP provides for end-to-end solution operations support, customers are able to resolve problems faster, the availability of their IT solutions goes up, and the amount of work involved for their IT organization goes down, all of which results in lower cost of ownership.