Praha 4 - Nusle

SS - ITIL® 3 Service Strategy + exam

Základní informace
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Popis kurzu

ITIL® Intermediate Service Strategy (SS) is one of five ITIL® Service Lifecycle modules and provides you with guidance that enables you to design, develop, and implement service provider strategy that aligns to the organisational strategy.

It focuses on the importance of the strategic aspect of services within the IT service lifecycle and it provides the specific knowledge and techniques to help you demonstrate that you understand the risks and success factors, whilst having the skills to develop and progress strategy within an organisation or programme.

This course focuses on the activities for transforming ITSM into a strategic asset and driving strategy through the service lifecycle. Topics include the principals of Service Strategy, defining services and market spaces, Service Portfolio Management, Demand Management and Financial Management. Critical success factors and risks are also covered along with conducting strategic assessments.

The Service Strategy certification can only be taken following an accredited training course.

Price of exam is included in the price of the course. On successful completion of this course, the student can claim 26 education units or PDUs that can be used to attain or maintain the PMI® PMP® credential.

Target group

ITIL® Intermediate Service Strategy is suitable for professionals in the areas of IT Management, IT Finance Management, Supplier Relationship Management. It is also valuable for individuals who need to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.

  • All IT management staff involved in planning for or operating IT processes
  • Internal or external consulting staff, helping an organization plan, implement or improve IT Service Management
  • Internal audit staff that will be responsible for examining or reviewing IT Service Management organizations
  • The course will be of particular interest to staff working or managing an IT Service Strategy role or wishing to include this module as part of their ITIL expert qualification

PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Cílová skupina

ITIL® Intermediate Service Strategy is suitable for professionals in the areas of IT Management, IT Finance Management, Supplier Relationship Management. It is also valuable for individuals who need to understand the relationship between the IT and general aspects of their work and to appreciate how the ITIL best practice framework can help them work more efficiently.

  • All IT management staff involved in planning for or operating IT processes
  • Internal or external consulting staff, helping an organization plan, implement or improve IT Service Management
  • Internal audit staff that will be responsible for examining or reviewing IT Service Management organizations
  • The course will be of particular interest to staff working or managing an IT Service Strategy role or wishing to include this module as part of their ITIL expert qualification

Obsahová náplň

Upon successful completion of this course participants will:

  • Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Strategy processes and activities
  • Be able to understand the important interfaces between Service Strategy and the other stages within the ITIL Service Lifecycle
  • Be prepared to sit the formal ITIL Service Strategy examination
  • Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.

Follow-up training

Itil scheme

Available certifications

When you complete this training, you can register for the following certification/s.

See more info ITIL® 3 Intermediate Certificate

The following certifications are included in the price of training session.

Termíny kurzů

Otvírá se podle zájmu.

Kontakt a místo konání

Kontaktní údaje
Lukáš Vallo
e-mail:
lukas.vallo@... Zobrazit


Adresa
Bratislava

O organizátorovi

Kontaktní údaje
tel:
+420 724 792 *** Zobrazit

mobil:
+420 724 792 *** Zobrazit

e-mail:
edu@... Zobrazit


Adresa
EDU Trainings s.r.o.
Táborská 619/46, Praha 4 - Nusle Zobrazit na mapě

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