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SPLUNKIII - Implementing Splunk IT Service Intelligence

EDU Trainings s.r.o.

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This 4 virtual-day course prepares consultants to install and configure Splunk's app for IT Service Intelligence (ITSI). Students will learn to use ITSI to monitor mission-critical services. Topics include ITSI architecture, deployment planning, installation, service design and implementation, configuring entities, notable events, and developing glass tables and deep dives.

Obsah kurzu

Course Objectives

Module 1 – Introducing ITSI

  • Identify what ITSI does
  • Describe reasons for using ITSI
  • Examine the ITSI user interface

Module 2 – Glass Tables

  • Describe glass tables
  • Use glass tables
  • Design glass tables
  • Configure glass tables

Module 3 – Managing Notable Events

  • Define key notable events terms and their relationships
  • Describe examples of multi-KPI alerts
  • Describe the notable events workflow
  • Work with notable events

Module 4 – Investigating Issues with Deep Dives

  • Describe deep dive concepts and their relationships
  • Use default deep dives
  • Create and customize new custom deep dives
  • Add and configure swim lanes
  • Custom views
  • Describe effective workflows for troubleshooting

Module 5 – Installing and Configuring ITSI

  • List ITSI hardware recommendations
  • Describe ITSI deployment options
  • Identify ITSI components
  • Describe the installation procedure
  • Identify data input options for ITSI
  • Add custom data to an ITSI deployment

Module 6 – Designing Services

  • Given customer requirements, plan an ITSI implementation
  • Identify site entities

Module 7 – Data Audit and Base Searches

  • Use a data audit to identify service key performance indicators
  • Design base searches

Module 8 – Implementing Services

  • Use a service design to implement services in ITSI

Module 9 – Thresholds and Time Policies

  • Create KPIs with static and adaptive thresholds
  • Use time policies to define flexible thresholds

Module 10 – Entities and Dependencies

  • Using entities in KPI searches
  • Defining dependencies

Module 11 – Correlation and Multi KPI Searches

  • Define new correlation searches
  • Define multi KPI alerts
  • Manage notable event storage

Module 12 – Aggregation Policies

  • Create new aggregation policies
  • Use smart mode

Module 13 – Anomaly Detection

  • Enable anomaly detection
  • Work with generated anomaly events

Module 14 – Access Control

  • Configure user access control
  • Create service level teams

Module 15 – Troubleshooting ITSI

  • Backup and restore
  • Maintenance mode
  • Creating modules
  • Troubleshooting 

Kontaktní osoba

Lukáš Vallo
+420 724 792 023
lukas.vallo@edutrainings.cz

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