Praha 4 - Nusle

SOR - ITIL® 3 Service Operation + exam and retake

Základní informace
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Popis kurzu

This course is designed for those involved in event management and monitoring, problem management and root cause analysis, and access management. The course also covers communication and stakeholder management, service desk organization, technical management, and application management

ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services. ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™. Learn more about ITIL.

ITIL® Intermediate Service Operation focuses on the principles, processes, operational activities and functions that enable organisations and individuals to successfully manage how their products and services perform.

ITIL® Intermediate Service Operation (SO) is one of five ITIL® Service Lifecycle modules. It focuses on the functions, principles, processes and operational activities that enable individuals and organisations to successfully manage how their products and services perform, helping them improve their IT Service Management. The module focuses on the coordination and execution of activities regarding the ongoing management and operation of the products or services developed or implemented during the service strategy, design and transition phases of the IT Service Lifecycle. It also covers tech and support resources used to deliver them. Service Operation best practice enables organisations and IT teams to effectively sustain and maintain the products and services they develop, ensuring that their users are provided with efficient resources.

You could obtain 26 PDU (Professional Development Units) after you have attained this course. Price of exam is included in the price of the course.

Target group

ITIL® Intermediate Service Operation is suitable for IT professionals in positions such as Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager. All IT Staff, who is responsible for the delivery of IT services in an organization.

The course will be of particular interest to staff working in or managing an IT Service Operation department or wishing to include this module as part of their ITIL Expert qualification.

PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Cílová skupina

ITIL® Intermediate Service Operation is suitable for IT professionals in positions such as Release Manager, Security Administrator, Applications Support, IT Operations Manager, Database Administrator, Problem Manager, Service Desk and Incident Manager, Network Support, Security Manager. All IT Staff, who is responsible for the delivery of IT services in an organization.

The course will be of particular interest to staff working in or managing an IT Service Operation department or wishing to include this module as part of their ITIL Expert qualification.

Obsahová náplň

Upon successful completion of this course participants will:

  • Gain a thorough understanding of the managerial and supervisory issues regarding IT Service Operation processes, functions and activities.
  • Be able to understand the important interfaces between Service Operation and the other stages within the ITIL Service Lifecycle.
  • Be prepared to sit the formal ITIL Service Operation examination.
  • Formal examination: this is a closed book complex graded multiple-choice examination with 8 questions to be answered in 90 minutes. Students must get 70% correct in order to pass.
  • ITIL® Intermediate Service Operation training materials in paper form
  • Trial exams: questions + answers
  • The ITIL Winning Strategy Poster
  • Pen
  • Sticks

Termíny kurzů

Otvírá se podle zájmu.

Kontakt a místo konání

Kontaktní údaje
Lukáš Vallo
e-mail:
lukas.vallo@... Zobrazit


Adresa
Bratislava

O organizátorovi

Kontaktní údaje
tel:
+420 724 792 *** Zobrazit

mobil:
+420 724 792 *** Zobrazit

e-mail:
edu@... Zobrazit


Adresa
EDU Trainings s.r.o.
Táborská 619/46, Praha 4 - Nusle Zobrazit na mapě

Hodnocení kurzu

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