Detail kurzu
SMAX310B201905 - SMAX Administration for Tenant Administrators V(ILT)
EDU Trainings s.r.o.
Popis kurzu
This course covers how a tenant administrator will use Service Management
Automation X (SMAX) to perform a variety of management tasks that range from
data management, people management, to designing the applications and its
workflows. SMAX is a new suite designed to simplify the way businesses manage
their IT services and assets. It uses the Information Technology Infrastructure
Library (ITIL)-compliant IT processes with embedded machine learning and
contextual analytics. You are a tenant administrator who wants to perform all
administrative tasks in service management for setting up a new process-based
book order application from creating custom record types with forms, fields,
business rules, processes, notifications, and workflows to defining custom
actions and predefined lists. You also want to design and administer the look
and feel of the service portal and are interested in customizing the default
application settings, settings for a smart ticket, and search with automatic
routing solution. You also want to manage access to different parts of the
application, locations, and provide different groupings of a record for
classification. You want to manage configuration data across tenants and view
sample data. From creating, importing, managing, designing, administering,
customizing, and analyzing these administrative operations, you will learn how
SMAX helps in this and future situations. You have not used SMAX before. This
course is applicable for SMAX 2018.02, 2018.05, 2018.08, 2018.11, 2019.02,
2019.05, 2019.08, 2019.11 versions. However, the hands-on lab exercises in this
course use SMAX 2019.05.
This bundle course involves below ILT and DL courses:
- SMAX310 – SMAX administration for Tenant Administrators
- SMAX310SP – Service Management Automation X: Tenant Administrators (Digital Learning)
Obsah kurzu
Upon successful completion of this course, you should be able to:
- Describe studio features
- Create a custom field and add it to the record type
- Add a Calculated field
- Custom field onto required forms
- Create a phase and transition rules
- Create Business rules
- Create Notifications and brand it
- Build an Approval Definition
- Import and Export Data
- Import translations
- Configure Custom Action and manage Service Level Targets
- Create a custom Application and Record Type
- Create a List
- Create a Custom Theme and describe Basic Settings
- Design Category Tiles
- Configure additional display settings
- Manage Portal Feature settings
- Customize Application settings
- Create a Smart Ticket task
- Customize Smart Search Settings
- Create a Routing Definition
- Edit a User record
- Create a contact record
- Create a New User Group
- Create a Role and update Permissions
- Manage Locations
- Create a Category and Sub Category
Cílová skupina
This course is intended for Tenant Administrators.
Kontaktní osoba
Lukáš Vallo
+420 724 792 023
lukas.vallo@edutrainings.cz
Hodnocení
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