Praha 4 - Nusle

ITIL4DPI - ITIL® 4 Strategist Direct Plan and Improve + exam

Základní informace
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Popis kurzu

This course provides IT leaders, practitioners and support staff with the practical skills necessary to create a ‘learning and improving’ IT organization, with a strong and effective strategic direction. It provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines.

Target group

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

PRINCE2® and ITIL® are registered trade marks of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.

Cílová skupina

  • Individuals continuing their journey in service management
  • ITSM managers and aspiring ITSM managers
  • ITSM practitioners managing the operation of IT-enabled & digital products and services, and those responsible for the end-to-end delivery

Obsahová náplň

  • Understand the Key Concepts of Direct, Plan & Improve
  • Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
  • Understand the role of governance, risk and compliance (GRC) and know how to integrate the principles and methods into the service value system
  • Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  • Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  • Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  • Understand and know how to direct, plan and improve value streams and practices

Follow-up training

ITIL 4 Specialist Create, Deliver and Support

ITIL 4 Specialist Drive Stakeholder Value

ITIL 4 Specialist High-velocity IT

Itil scheme

Termíny kurzů

06.10.2020 - 09.10.2020

Kontakt a místo konání

Kontaktní údaje
Martina Dubcová
e-mail:
martina.dubcova@... Zobrazit


Adresa
Táborská 619/46, 140 00 Praha 4

O organizátorovi

Kontaktní údaje
tel:
+420 724 792 *** Zobrazit

mobil:
+420 724 792 *** Zobrazit

e-mail:
edu@... Zobrazit


Adresa
EDU Trainings s.r.o.
Táborská 619/46, Praha 4 - Nusle Zobrazit na mapě

Hodnocení kurzu

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