Sales skills and customer care

The aim is to teach how to recognize business opportunity, know the client and his/her needs, how to sell and close deals.

Cílová skupina

sales representatives, sales managers, key account managers, support teams

Obsahová náplň

• Psychology of sales, assertiveness in sales
• Self-knowledge and self – assessment of one's own self-expression and interaction with the

surroundings, self-confidence and self-motivation – their importance for the success of seller

• SWOT analysis of one's sales skills
• Typology, recommendations for the handling of the various types of customers, active practicing
• Sales interview – structure and phases
• Knowing one's customer portfolio, active work with customer data, identification of opportunities for the acquisition and further sales
• Management of the region and managing business opportunities with respect to sales targets

Kontaktní údaje
Martina Vyskočová
tel:
e-mail:

Kontaktní údaje
tel:
e-mail:
web: www.mvacademy.sk

Adresa
MV Akadémia - manažérska vzdelávacia akadémia
MVA Slovakia s. r. o., Pluhová 40/A, Bratislava Zobrazit na mapě

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