Detail kurzu
Sales skills and customer care
MV Akadémia - manažérska vzdelávacia akadémia
Popis kurzu
The aim is to teach how to recognize business opportunity, know the client and his/her needs, how to sell and close deals.
Obsah kurzu
- Psychology of sales, assertiveness in sales
- Self-knowledge and self – assessment of one's own self-expression and interaction with the
surroundings, self-confidence and self-motivation – their importance for the success of seller
- SWOT analysis of one's sales skills
- Typology, recommendations for the handling of the various types of customers, active practicing
- Sales interview – structure and phases
- Knowing one's customer portfolio, active work with customer data, identification of opportunities for the acquisition and further sales
- Management of the region and managing business opportunities with respect to sales targets
Cílová skupina
sales representatives, sales managers, key account managers, support teams
Hodnocení
Organizátor
Podobné kurzy
podle názvu a lokality