ITILF - ITIL® V3 Foundation for IT Service Management

Základní informace
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Popis kurzu

This course introduces the fundamentals of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and practical assignments, which provide an interactive learning experience. This results in good awareness and comprehension of the main aspects of ITIL. The course prepares attendees for the ITIL V3 Foundation Certificate examination. You could obtain 22,5 PDU (Professional Development Units) after you have attained this course. Price of exam is not included in the price of the course.

ITIL enables you to fully benefit from proven best practices in IT and is relevant to anyone involved in the delivery or support of IT services. ITIL is aligned with various international quality standards including ISO/IEC 20000 (IT Service Management Code of Practice) and has been adopted by thousands of organisations worldwide, such as NASA, the UK National Health Service (NHS) and Disney™. Learn more about ITIL.

ITIL Foundation is the entry level certification, providing general awareness of the key elements, terminology and concepts of ITIL®. This module also covers the links between lifecycle stages, the processes used and their contribution to service management practices.

Cílová skupina

ITIL Foundation is suitable for individuals who require a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organization.

The certification also applies to IT professionals who work within an organization that has adopted ITIL and so need to be aware of and contribute to the overall service improvement programme.

Obsahová náplň

Upon successful completion of this course participants will be able to:

  • Gain an understanding of the ITIL service lifecycle and its key components.
  • Gain the knowledge necessary to prepare for the “Foundation Certificate in IT Service Management” examination from PeopleCert.

Detailed Course Outline

  • Service Management as a Practice
  • Introduction to IT Service Management
  • ITIL introduction Service Lifecycle
  • Introduction of the lifecycle stages Key Principles, Models and Concepts
  • Introduction to key principles, models and concepts Concepts, Roles and Functions
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operation
  • Continual Service Improvement Technology and Architecture
  • Architecture and technology to manage the IT Services ITIL® Qualification Scheme Revision and Mock Examination

Available certifications

When you complete this training, you can register for the following certification/s.

See more info ITIL V3 Foundation

The following certifications are not included in the price of training session.

Termíny kurzů

28.01.2019 - 31.01.2019
25.03.2019 - 28.03.2019
15.04.2019 - 18.04.2019
20.05.2019 - 23.05.2019
22.07.2019 - 25.07.2019
19.08.2019 - 22.08.2019
14.10.2019 - 17.10.2019
25.11.2019 - 28.11.2019

Kontakt a místo konání

Kontaktní údaje
Lukáš Vallo
e-mail:
lukas.vallo@... Zobrazit


Adresa
Bratislava

O organizátorovi

Kontaktní údaje
tel:
+420 724 792 *** Zobrazit

mobil:
+420 724 792 *** Zobrazit

e-mail:
edu@... Zobrazit


Adresa
EDU Trainings s.r.o.
Bělehradská 347/54, Praha 2 Zobrazit na mapě

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